FAQ

Android


Q: Can I adjust aperture with ProShot?
A: All Android phones have fixed-aperture lenses, which means their apertures cannot be adjusted.

Q: Is my phone supported?
A: ProShot is designed to run on all Android devices with Android 5.1 and higher. Certain features and manual controls however, are only available if your phone supports it. You can try this app to see if your phone supports manual controls (note: we did not write this app) https://play.google.com/store/apps/details?id=pl.vipek.camera2_compatibility_test&hl=en

Q: Why can't I change shutter speed / ISO / focus? Where is RAW?
A: Only devices with Camera2 API support have access to these features. Unfortunately, there is nothing we can do about this, it is up to your device manufacturer to add support.

Q:  Can you add longer shutter speeds?
A: ProShot is equipped to support shutter speeds of up to 60 seconds, but only if the camera hardware supports it. On Android this varies wildly, some devices only support up to 1 second, and some support up to 30s.

Q: Where is HDR?
A: HDR is only available on certain devices for now (mostly Samsung and Motorola). These devices have support for HDR built into their hardware. We are hoping to add HDR for all devices sometime in the near future.


iOS


Q: Can I adjust aperture with ProShot?
A: All iPhones have fixed-aperture lenses, which means their apertures cannot be adjusted.

Q: Where is the option for RAW?
A: Apple only supports RAW on a few devices. As of this writing the iPhone SE, 6S, 6S+, 7, 7+, and iPad Pro support shooting RAW. You can select RAW from ProShot's Settings panel. Tap the "JPEG" button to cycle between JPEG, RAW, and RAW+JPEG.

Q: Can you add longer shutter speeds / Why is the slowest shutter speed only 0.5s?
A: ProShot is equipped to support shutter speeds of up to 8 seconds, but only if the camera hardware supports it. Most iOS devices only support shutter speeds around 0.5-1 second. We encourage you to try Light Painting to achieve some awesome effects!

Q: Why can't I zoom?
A: If you shoot in either RAW or RAW+JPEG modes, the iPhone won't allow zooming.

Q: Will ProShot support Portrait Mode?
A: As of this writing Apple is not letting developers access Portrait Mode. If Apple changes their policy, we'll be sure to add it to ProShot!

Q: Will ProShot support the iPhone 7 Plus tele camera?
A: Yes, we're working on it :)


Windows 10


Q: Why can't I make ProShot the default camera app?
A: We are very sad to say that Microsoft is only letting their own app be set to default. We had a petition with over 20,000 signatures asking for this feature, but still no luck. We are doing our best to let the Windows team know that this is something their dedicated users want.

Q: Can I adjust aperture with ProShot?
A: All Windows devices have fixed-aperture lenses, which means their apertures cannot be adjusted.

Q: Can you add longer shutter speeds?
A: ProShot is equipped to support shutter speeds of up to 60 seconds, but only if the camera hardware supports it. Most devices only support a maximum of 1-4 seconds. We encourage you to try Light Painting to achieve some awesome effects!

Q: Why doesn't ProShot run on my tablet / laptop / desktop PC?
A: ProShot was designed to run on all Windows 10 devices, but certain manufacturers haven't properly updated their camera drivers to support Windows 10's new APIs. There is unfortunately nothing we can do to get around this.

Q: ProShot keeps crashing, what's up with that?
A: There may have been some error during installation. Please do the following steps:

  1. Uninstall ProShot
  2. Restart your device (this is important)
  3. Reinstall ProShot

Windows Phone 8.0-8.1 (archived)


Q: Where is video?
A: With Windows Phone 8.1, Microsoft added the necessary APIs to support video recording. Unfortunately, updating ProShot to these new APIs will take a significant amount work, and we may have to remove the filter editor due to Microsoft's API changes. We are currently evaluating how to proceed.

Q: Why can't I delete photos?
A:  With Windows Phone 8.1, Microsoft finally gave developers open access to the camera roll. We are still evaluating how to best add this feature while still supporting devices that are running Windows Phone 8.0. We appreciate your patience in the meantime.

Q: Where can I find my 20MP or 41MP images?
A: Locate your image in ProShot's camera roll. Tap the three dots to open the menu, and tap "manage originals". You will be able to export your hi-res image from there. In a coming update we are hoping to allow the direct saving of these hi res images to the camera roll.

Update: with v5.5 and higher, you can now save your 20/41MP images directly to your camera roll.